Returns & Refunds Policy

We want you to love your order — but if something isn’t quite right, we’re here to help.

Return Eligibility

  • You can request a return within 14 days of receiving your order.
  • Items must be unopened, unused, and in original packaging.
  • For hygiene reasons, certain items (e.g. makeup, skincare, or personal items) are non-returnable once opened.
  • Bundles or sets must be returned in full, not partially.

Exchanges

  • We offer shade exchanges (if applicable) for certain items, such as concealers or foundation.
  • The product must be lightly tested only once or twice and in a resellable condition.
  • One exchange per order is allowed.
  • Exchange requests must be submitted within 14 days of delivery.

Return Shipping

  • Customers are responsible for the cost of return shipping.
  • We recommend using a trackable shipping method.
  • Original shipping fees are non-refundable.

Refunds

  • Once we receive and inspect your return, you’ll be notified via email.
  • Approved refunds will be issued to your original payment method.
  • Please allow up to 5–10 business days for the refund to appear, depending on your bank.

How to Request a Return

To start a return or exchange:

  1. Email us at Urbabeautyinquiries@gmail.com with your order number and reason for return.
  2. We’ll review your request and send instructions for returning your item(s).

Damaged or Faulty Items

If you received a damaged or incorrect item:

  • Contact us within 3 days of delivery at Urbabeautyinquiries@gmail.com
  • Include a photo of the item and your order number
  • We’ll offer a replacement, refund, or store credit, depending on the issue.

Important Notes

  • We do not accept returns or refunds for:
    Items marked as Final Sale, Gift cards Returns submitted outside the 14-day window.

Abuse of our returns policy may result in refusal of future returns.

Need Help?

If you have questions about your order or the return process, email our support team at Urbabeautyinquiries@gmail.com — we’re happy to help.

Policy Updates

We reserve the right to update this policy at any time. Please check back for any changes before making a return.